x1111 Privacy Policy

1. Introduction

This Privacy Policy (the "Policy") sets out how x1111 (the "Platform", "we", "us" or "our") collects, processes, stores and protects personal information relating to registered users and visitors (collectively "you" or "your") of the x1111 website at https://x1111.cam and all associated services (the "Services").

x1111 is committed to protecting your privacy and handling your personal data transparently, responsibly and in accordance with applicable data protection laws. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform in its entirety.

By registering for or using the x1111 Platform, you acknowledge that you have read and understood this Policy and that your personal data will be processed as described herein. If you do not agree with this Policy, you should not use the Platform.

2. Definitions

In this Policy, the following terms carry the meanings set out below:

Personal Data	Any information relating to an identified or identifiable natural person, including but not limited to name, email address, postal address, date of birth, financial information, IP address and device identifiers.
Processing	Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, combination or erasure.
Data Controller	x1111, as the entity that determines the purposes and means by which your Personal Data is processed.
Data Processor	A third party that processes Personal Data on behalf of x1111 under a binding data-processing agreement, including but not limited to payment service providers, KYC verification partners and cloud infrastructure providers.
KYC	Know Your Customer — the identity and address verification process required to comply with applicable anti-money laundering obligations and responsible gambling rules.
Cookies	Small text files placed on your device by the Platform to enable session management, platform functionality and, where consent is given, analytics tracking.
Special Category Data	Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, health or biometric data. x1111 does not intentionally collect Special Category Data unless required by a specific legal obligation.

3. Personal Data We Collect

3.1 Registration Data

When you create an x1111 account, we collect your full legal name, date of birth, email address, residential address (including city — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere), username and a hashed version of your password. This information is required to open and maintain your account.

3.2 Identity Verification (KYC) Data

To comply with our licensing and anti-money laundering obligations, we collect copies of government-issued photographic identity documents (such as a National Identity Card, passport or driving licence), proof of address documents and, in certain circumstances, proof of source of funds. KYC documents are processed by authorised verification partners under binding confidentiality agreements.

3.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, bonus transactions and wager settlements associated with your account. Where you use payment references familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — transaction metadata associated with those methods may be recorded. We do not store full payment card numbers. Such payment method names are context references only and do not imply affiliation or endorsement.

3.4 Usage & Technical Data

We automatically collect technical information when you access the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, click patterns and in-game activity logs. This data is used for security monitoring, platform optimisation and fraud prevention.

3.5 Communications Data

If you contact our support team via Live Chat, email or the Help Center, we retain records of those communications — including the content of messages and any attachments — for quality assurance, compliance and dispute resolution purposes.

3.6 Marketing Preferences

Where you have opted in to receive promotional communications, we record your marketing preferences. You may withdraw consent for marketing communications at any time by updating your account preferences or by following the unsubscribe instructions in any marketing email.

4. Legal Basis for Processing

x1111 processes your Personal Data on the following legal bases depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and x1111, including account registration, transaction processing and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements and licensing conditions.
• Legitimate Interests: Processing undertaken in pursuit of x1111's legitimate business interests — including fraud prevention, security monitoring, platform improvement and responsible gambling compliance — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for non-essential purposes, including marketing communications and non-essential analytics cookies, where we have obtained your explicit, freely given and informed consent. You may withdraw consent at any time without prejudice to processing that occurred before withdrawal.

5. How We Use Your Personal Data

x1111 uses your Personal Data for the following specific purposes:

Purpose	Description
Account Management	Creating, maintaining and securing your x1111 account; communicating account-related updates in English.
Transaction Processing	Processing deposits and withdrawals; settling bets and bonus transactions; maintaining accurate account balance records.
Identity Verification	Conducting KYC checks; verifying age to prevent underage gambling; verifying source of funds where required by licensing obligations.
Fraud & AML Prevention	Detecting and preventing fraudulent activity, money laundering, account abuse and collusion.
Responsible Gambling	Monitoring gambling activity to identify potential at-risk behaviour; administering deposit limits, loss limits, session limits and self-exclusion requests.
Customer Support	Responding to support enquiries in English (and Urdu where agents are available); resolving disputes; processing complaints.
Platform Improvement	Analysing usage patterns to improve platform performance, game selection and user experience.
Legal Compliance	Meeting obligations imposed by licensing authorities, anti-money laundering regulations and applicable laws.
Marketing (with consent)	Sending promotional offers, bonus notifications and platform news to users who have opted in.

6. Data Sharing & Disclosure

6.1 Service Providers

x1111 shares your Personal Data with authorised third-party service providers who perform functions on our behalf, including KYC and age-verification partners, payment processing infrastructure providers, cloud hosting providers, fraud detection systems and customer support platform operators. All such providers are bound by data-processing agreements that restrict their use of your data to the specific service being provided.

6.2 Regulatory & Legal Disclosure

x1111 may disclose your Personal Data to regulatory authorities, licensing bodies, law enforcement agencies or courts where required to do so by applicable law, legal process or a binding order. We will, where legally permissible, notify you of such disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, asset sale or restructuring of x1111's business, your Personal Data may be transferred to the acquiring or successor entity. You will be notified via email or a prominent Platform notice before your data becomes subject to a materially different privacy policy.

6.4 No Sale of Data

x1111 does not sell, rent, lease or trade your Personal Data to any third party for their own commercial purposes, including advertising networks, data brokers or marketing companies.

7. Data Retention

x1111 retains your Personal Data only for as long as is necessary for the purposes for which it was collected or as required by applicable law or licensing obligations. In practice, this means:

• Account Data: Retained for the duration of your account's active life and for a further period following closure as required by applicable anti-money laundering regulations and licensing terms (typically five to seven years).
• Transaction Records: Retained for the period required by applicable financial record-keeping obligations.
• KYC Documents: Retained for the period mandated by the operator's licensing jurisdiction following the end of the business relationship.
• Support Communications: Retained for up to three years following the closure of the relevant support case, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing Preferences: Retained until you withdraw consent or request deletion, after which they are updated to reflect opted-out status.

When Personal Data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.

8. Data Security

x1111 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the x1111 Platform;
• Encryption of sensitive stored data including identity documents and financial records;
• Role-based access controls limiting Personal Data access to authorised personnel on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures to detect, investigate and remediate potential data breaches promptly.

9. Cookies & Tracking Technologies

9.1 What We Use

x1111 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, maintain your session state, remember your preferences and, where you have consented, to analyse aggregate usage patterns.

9.2 Cookie Categories

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without breaking core functionality, including session authentication and security tokens.
• Functional Cookies: Used to remember preferences such as your selected language, display settings and game preferences to improve your experience.
• Analytics Cookies: Used with your consent to collect aggregate, anonymised data about how users interact with the Platform. This helps us improve performance and content relevance.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect Platform functionality. Most browsers allow you to view, delete and block cookies through their settings menus.

10. International Data Transfers

x1111 operates under international licensing and may process or store Personal Data in jurisdictions outside Pakistan. Where Personal Data is transferred internationally, x1111 takes steps to ensure that appropriate safeguards are in place — including contractual protections with service providers — to maintain a standard of data protection substantially equivalent to the protections provided under this Policy.

By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in countries other than Pakistan. x1111 will not transfer your Personal Data to a country or territory without ensuring that appropriate safeguards are in place.

11. Data of Minors

The x1111 Platform is strictly intended for adults aged 18 or older — or the higher minimum age required by the applicable operator/license jurisdiction. x1111 does not knowingly collect Personal Data from individuals under the applicable minimum age. If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor may have registered on the Platform using false age information, please contact us immediately at [email protected].

12. Your Rights Over Your Personal Data

Depending on the data protection laws applicable in your jurisdiction, you may have the following rights in relation to your Personal Data held by x1111:

To exercise any of the rights above, please contact us using the details in Section 16. We will respond to all valid requests within a reasonable timeframe and in any event within 30 days, unless an extension is justified and communicated to you. x1111 may require identity verification before processing certain requests to protect against unauthorised access to your data.

Please note that certain rights are subject to limitations under applicable law — for example, we cannot delete Personal Data that we are legally required to retain for anti-money laundering or licensing compliance purposes.

13. Marketing Communications

Where you have opted in, x1111 may send you promotional emails, in-platform notifications and SMS messages about bonuses, new game releases, sports promotions — including cricket and PSL-related offers — and other platform news. These communications are sent in English.

You may withdraw consent for marketing communications at any time by: (a) updating your preferences in your Account settings; (b) clicking the unsubscribe link in any marketing email; or (c) contacting us via the Help Center. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before withdrawal, and does not prevent us from sending essential service communications (such as withdrawal confirmations, KYC requests or security alerts) that are necessary for the operation of your account.

14. Third-Party Links & Services

The x1111 Platform does not include links to external websites. However, certain platform features may involve integration with third-party service providers (such as payment processors and KYC verification partners) whose own privacy policies govern their handling of your data. x1111 is not responsible for the privacy practices of third-party service providers, though we do require all providers to maintain appropriate data protection standards through binding contractual arrangements.

15. Amendments to This Policy

x1111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing activities or our business operations. Material changes will be communicated to registered users via email or a prominent in-platform notification prior to the effective date of the change where reasonably practicable.

We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform following notification of a material change constitutes your acknowledgement of the updated Policy.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of your Personal Data, please contact x1111 using the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Help Center: Accessible within the Platform interface
• Live Chat: Available during staffed hours through the Platform

English is the primary language for all privacy-related correspondence. Urdu assistance may be available from select agents on request. Please include your registered account email address and a clear description of your request to help us respond efficiently. Do not include your password or full financial account numbers in any correspondence.